Transforming CX Practice in Botswana and Beyond

Bespoke Experiences is a boutique Customer Experience (CX) consultancy firm based in Botswana. To its name, the consultancy offers 'bespoke' customer experience solutions to clients across different sectors.

Through solo and collaborative efforts, the firm intends to transform CX through customized solutions- co-created with the client.

Passion

Transformation

Collaboration

Sustainability

Meet our Lead Consultant

Ntsholetsang Ikgopoleng
Lead Consultant

Our Lead Consultant, Ntsholetsang Ikgopoleng is a highly experienced customer experience and customer operations practitioner. She has successfully run customer service and related operations for over twenty years in the Botswana telecommunications market. [ Read more ]

Articles

Session duration in digital sales - A useful metric?

Regular business talk speaks of measurements in different activities. 'Measurement is the first step that leads to control and eventually improvement' - James Harrington. Measurement of key indicators aids in tracking the progress or success of initiatives and uses data to gain insights and improve processes. According to Peter Drucker 'What gets measured, gets measured ', right? but is this applicable across all metrics or are some more impactful than others?