Our Story

Bespoke Experiences is a boutique Customer Experience (CX) consultancy firm based in Botswana. To its name, the consultancy offers 'bespoke' customer experience solutions to clients across different sectors.

Through solo and collaborative efforts, the firm intends to transform CX through customized solutions- co-created with the client.


Mission

Transforming CX practice in Botswana and beyond


Values

Passion

Drive, love and commitment

Collaboration

Partnerships to augment and enhance competence., capacity and optimal delivery of solutions

Transformation

Facilitation and support of continual improvement to drive change to bolster organizational performance

Sustainability

An understanding of self and environment, being intentional in our interactions with all ecosystems within which we operate
Picture of Lead Consultant
Ntsholetsang Ikgopoleng

Lead Consultant

Our Lead Consultant, Ntsholetsang Ikgopoleng is a highly experienced customer experience and customer operations practitioner, having successfully run customer service and related operations for over twenty years in the Botswana market. She has worked with frontline teams and key support teams including retail, contact centre, digital sales and support, loyalty and retention, product management, branding, marketing and fintech product to craft and deliver world-class customer experiences. This covered general operations- including processes...[ Read more ]

#Passion  #Transformation  #CXBW  #CXAfrica