Services offered include the following;
- CX maturity assessment ( people, processes, systems/technology, customer and employee feedback)
- CX blue print design
- Customer Journey Mapping include persona definition and journey design and operationalization
- CX governance design
- CX measurements and dash-boarding
- CX human capital support (definition of roles and associated competencies, recruitment, and on-boarding
- CX technology advisory services ( requirements definition, procurement support, function al design and technology deployment oversight)
